At Uniy Designz, we want you to be completely satisfied with your purchase. However, due to the nature of our products, our return policy varies based on the type of item. Please read the following policy carefully.

1. Custom-Made Items

All sales of custom-made items are final. Returns are not permitted for products that have been customized with your unique text, images, or designs. This is because these items are created specifically for you and cannot be restocked or resold. Please carefully review your digital proof before approval, as this is your final opportunity to make changes.

2. Ready-Made Items

We accept returns on ready-made items within 14 days of delivery.

• Eligibility: To be eligible for a return, your ready-made item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.
• Time Frame: You must initiate the return process within 14 days of the delivery date shown on your tracking information.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of receiving the items at contact@uniydesignz.com with your order number and photos of the defect. We will work with you to provide a replacement or a full refund.

4. How to Initiate a Return (Ready-Made Items Only)

To start a return for a ready-made item, please follow these steps:

1. Email our customer service team at contact@uniydesignz.com with your order number and the reason for the return.
2. Our team will respond with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.
3. Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.

5. Refunds

Once we receive and inspect your returned ready-made item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Contact Us

For any questions about our return policy or a specific order, please contact us at contact@uniydesignz.com.