NEED HELP?
FREQUENTLY ASKED QUESTION
A quick guide to help you get the most out of UNIY DESIGNS.
Ordering & Pricing
Do you have a minimum order requirement?
No, we do not have a minimum order requirement! Whether you need one custom shirt, a handful of mugs, or a large order for an event, we're here to help you get exactly what you need.
Do you offer discounts or bulk pricing?
Yes, we offer special bulk pricing for large orders. For more details on the process, please visit ourBulk Orders & Custom Quotespage. We also offer various promo codes throughout the year, so be sure to sign up for our newsletter to stay updated.
How long does a custom order take to complete?
The turnaround time depends on the complexity and size of your order. Typically, smaller orders are ready in 3-5 business days, while larger or more complex projects may take longer. We will provide an estimated completion date when you place your order.
Design & Artwork
What file formats do you accept for custom designs?
We accept a variety of file formats including high-resolution JPG, PNG, PDF, AI, and EPS files. If you're unsure about your file, feel free to send it to us and our design team will let you know if it will work.
Do you help me create artwork for my design?
Yes, our design team can help you with artwork creation! We offer this service for a fee of $35. This fee includes up to 3 revisions to ensure you're completely satisfied with the final design before we print.
Do you print copyrighted designs?
To protect intellectual property, we are unable to print copyrighted or trademarked designs without written permission from the owner. We reserve the right to refuse any designs that may be in violation of copyright law.
Are there limitations on the number of colors in a design?
No, there are no limitations on the number of colors in your design. However, please note that the final cost of your order may increase depending on the number of colors used. We will provide a detailed quote before beginning production.
Can I get a proof of my design before it's printed?
Yes, absolutely! For all custom orders, we will send you a digital proof for your approval before we proceed with printing. This ensures that the final product is exactly what you envisioned.
Shipping & Returns
Do you offer shipping or just local pickup?
We offer both shipping and local pickup options! For local customers, you can pick up your order directly from our brick-and-mortar store. We also offer shipping across the country for your convenience.
How can I track my order?
We use Shopify to manage our orders and shipping. Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to check the status of your delivery.
What are your shipping costs?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the final cost before you complete your purchase.
What is your policy on design changes and refunds?
Because custom items are approved before printing to prevent the need for refunds, there are no refunds or exchanges after shirts have been printed.